Política de reembolso

RETURN & CANCELLATION POLICY

At Gifty4you, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. ORDER CANCELLATION

Cancellation deadline: Orders can be canceled until 11:00 PM CET on the day the order is placed. After this time, the order enters the processing phase and can no longer be modified or canceled.

Cancellation process: To cancel your order, please contact us immediately by email at Info@gifty4you.com, including your order number.

2. RETURNS

Return period: You have 30 days from the receipt of your order to return a non-personalized item. Personalized items cannot be returned, so we strongly recommend reviewing all customization details carefully before confirming your order.

Condition of returned items: Returned products must be in their original condition, unused, and in their original packaging.

Return process: To initiate a return, please contact our customer service at Info@gifty4you.com with your order number and reason for the return. We will provide you with the necessary instructions.

Return shipping costs: Return shipping fees are the responsibility of the customer.

Refunds: Once we receive and inspect the returned item, we will issue a refund using the original payment method within 3 to 7 business days.

3. PERSONALIZED ITEMS

Personalized items cannot be returned or exchanged, except in the case of a manufacturing defect or an error on our part.

4. EXCHANGES

If you wish to exchange a non-personalized product, please follow the return procedure above and place a new order for the desired item.

5. DEFECTIVE PRODUCTS OR ORDER ERRORS

If you receive a defective product or an incorrect order, please contact us immediately at Info@gifty4you.com with photos of the item in question. We will arrange a replacement or refund at no additional cost.

6. CONTACT

For any questions regarding our return and cancellation policy, please contact us:

  • By email: Info@gifty4you.com

  • By mail: 110 Rue de Fontenay, Fontenay CS20010, Vincennes cedex, 94303, France